Terms and Conditions
Last updated : 27 January 2026
This privacy policy and related to privacy applies to the Website of Arlo (the « Website ») operated by Avenord Inc. (« we ” or “ Arlo ") and accessible at www.arlopatio.ca. This policy aims to explain how Arlo collects, retains, processes, uses, discloses, and shares the personal information and personal data of individuals who visit or use the Website (" you »).
In this privacy policy, the term personal information refers to information concerning an identifiable natural person. Please note that when you participate in a specific contest or promotion available through Arlo, additional terms may be provided regarding the collection, retention, use, or sharing of personal data obtained in relation to this contest or promotion. In these situations, these terms apply concurrently with this policy.
The processing of personal information by organizations is regulated and we must obtain your consent before carrying out certain operations. In accepting browsing cookies, you accept this privacy policy and consent to your personal information being collected, used, disclosed, retained, and destroyed in accordance with the terms described in this policy. The cookies we use do not collect information that personally identifies you, but rather general information that we do not combine with your personal information.
We use essential and functional cookies to allow you to navigate our website, use its features, and customize your browsing according to your preferences (for example, according to your language preference). You can disable these cookies by changing the settings on your browser or mobile device. However, if you refuse these cookies, your browsing experience may be affected.
We also use Google Analytics to gather information about your use of our website (for example, the pages you visit most often, and the error messages you may receive). This information is anonymous and we use it solely to improve the effectiveness and functionality of our website.
Information collection
Information from you
We collect the information you communicate to us through the Website or otherwise. This information may include :
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Your first and last name, title, the name of the company you represent, the address of the company you represent, a phone number (personal or work);
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Your email address;
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Your mailing address;
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Any information you send us by creating a user account and/or filling out one or more of our forms found on our Website;
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The information contained in the inquiries and complaints you make;
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Your business profile;
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Your tax identification number when you wish to purchase certain of our goods and services that require such information;
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The information you provide in response to our surveys or contests;
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Any information that is transmitted to us by email or by phone.
Information collected
We automatically collect certain information during your use of the Website. This information includes:
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The IP address from which your computer or other mobile device accesses the Website as well as the number of connections to the Website, the date of connections to the Website, data related to cookie management, data related to instant messaging tool management;
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Personal and professional data, as applicable, necessary to identify users (e.g., name, title, address);
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The data necessary to recognize which user has filled out a form.
Information from analytics tools
When you access the Website, we collect certain information that comes from analytics tools. This data may include, for example, gender, age, interests. This data is not personally associated with you and is provided to us in aggregated form. When you access the Websites, we collect certain data that comes from analytics tools such as Google Analytics, a web analytics service of Google Inc. (" Google "). Google Analytics uses browsing cookies (" cookies ») to analyze your use of the Website, to generate reports on visitor activities, and to provide services related to the use of the Website. The information collected through your Google Ads settings is provided to us in aggregated format that does not allow for the identification of an individual. You can always opt out of Google Ads tailored to your interests.
Information from social networks
We collect information transmitted by social networking sites (Facebook, Pinterest, YouTube, Google+, etc.) when you interact with profiles we hold on these sites. These sites are also governed by their own policies regarding your personal data, which may differ from ours and may be applicable.
Financial information
We collect financial information or credit card information in connection with a payment made by check, by phone using your credit card, or with a purchase order (by check or credit card). However, the information collected in connection with these aforementioned payment methods is destroyed as soon as a payment confirmation has been sent to us. Payments that can be made through the Website are processed directly by our service provider, ELAVON, which alone has access to credit card information. ELAVON is also governed by its own policies regarding your personal data, which are different from ours and are applicable.
Use of your information
We use the personal information collected through the Website for the purposes described below. Some uses involve information that is subject to your specific consent, while other uses are necessary to provide you with services or are based on our legitimate interests.
Information related to cookies or cookies
We use cookies to improve the performance of the Website, collect data for statistical purposes, provide targeted advertising, and offer users more accessible web services. Cookies are small files stored on the hard drive by the server hosting the Website or by third-party servers (such as advertising servers) that allow us to recognize you as a user of a Website and customize its content. Some cookies are automatically deleted when you close your browser, while others are retained indefinitely. It is usually possible to control the storage of cookies through the browser options. Some features of the Website may no longer be available when cookie storage is disabled. Unless you have already provided information about yourself (for example, by submitting identifying information, making a request about our products and services, or responding to an online form or survey) from a mobile device or computer, cookies do not allow us to identify you.
Communication with you
We use the personal information you provided to us (for example, your name and email address) to communicate with you about your use of the Website, but only if you provided us with this data and if you agree to receive communications from us. We comply with the current regulations regarding unsolicited email. If you no longer wish to receive electronic communications from us, you can notify us at any time by writing to us at the following address : ventes@avenord.com.
Personalization of our Web services
We use the personal information you provided to us when you communicate with us via our instant messaging service and/or our email addresses to ensure we provide personalized services to our clients. We use the personal information automatically collected when you log in to the Website to better understand your consumption habits on the Website. We specifically use data regarding the number of visitors, the types and quantities of products sold based on geographic areas, peak times, etc. This use allows us, among other things, to adapt our online service offerings, which is reflected in the adjustment of newsletters sent and content shared with you.
Website Maintenance
We use the information collected through the Website and data from analytics tools (such as Google Analytics) to monitor the general use of the Website by users, to prevent abuse of the Website, to identify issues or computer problems on the Website, and to determine which features to improve.
Responding to our legitimate interests
We process personal information collected through the Website to respond to our legitimate interests, including improving the services we offer and providing our users with content that matches what they are looking for. We rely on our legitimate interest, such as promoting our products and services. We take the privacy of our users seriously, which is why the retention and processing of their personal information will be done with care and diligence.
Retention of personal information
We retain the personal information collected until (i) it is no longer required for our activities or (ii) you request that it be destroyed. However, we make no commitment regarding the retention of your personal data for a time period determined. The personal data collected is stored electronically, on servers operated by our service provider who ensures confidential processing of your personal data
How your personal data is protected
Our employees and suppliers are informed of the confidential nature of the personal information collected through our Website and are made aware of the appropriate security measures to prevent unauthorized access to this information.
Disclosure of personal information
We only share your personal data in the manner described in this policy and when we have your consent. In this context, the personal data collected is accessible only to our executives and employees who need to access it for the intended use as outlined in this policy.
Legal obligations
We may disclose the personal information collected to third parties if the law expressly permits or requires it, or if we are compelled to do so by a competent authority. We may disclose personal information in the context of legal proceedings if necessary to protect our rights or those of our users.
Business transfer
In the event that the sale or restructuring of all or part of our business is contemplated, we may share the personal information collected with the individuals or organizations involved before and after the transaction, whether or not either of these options is realized. In such a case, these individuals or organizations commit to us to maintain the confidentiality of the personal information provided and to use it in accordance with this policy and solely for the purpose of assessing the feasibility or opportunity of the transaction.
Security breach
In the unlikely event of unauthorized access, use, disclosure, or modification of a user's data (a " security breach "), we will deploy, as soon as possible, commercially reasonable efforts to:
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put in place end any unauthorized access to user data;
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identify the cause of the security breach;
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take all reasonable corrective measures to prevent any further security breach; and
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cooperate reasonably with our service providers and the user to determine the user data that was subject to a security breach and provide them with a description of this data as well as the corrective measures taken by Arlo to prevent any further security breach.
Your rights regarding your personal information
Right of access & right of rectification
You can send us a request to (i) exercise a right of access to certain personal information we hold about you or (ii) correct certain personal information we hold about you that is erroneous, inaccurate, or incomplete. Your request must be made to the following address:
Arlo
1, rue Industrielle Sainte-Cécile-de-Milton (Québec) J0E 2C0
To the attention of : Privacy Officerée ventes@avenord.com
We will respond to your request promptly (within a maximum of 30 days of its receipt), allowing you to access the personal data concerning you that we hold in our records.
Right to withdraw consent
You are free, at any time, to withdraw your consent to the use of certain data, in particular, by withdrawing your consent to receive our commercial emails. The Website allows you to withdraw your consent to certain processing of your personal data, in particular by selecting or not the option to send you offers. promotional based on your activities on the Website. If you want to withdraw your consent to the processing of your personal data beyond what the Website allows, please contact us notify in writing at the following address: ventes@avenord.com. Despite the withdrawal of your consent, it will not be possible to prevent any processing of your personal data as long as you continue to use the Website. If you wish to stop all processing of your personal data, you must cease your use of the Website.
Right to complain to a supervisory authority
This privacy policy is governed by the applicable laws and regulations in Canada, and Canadian authorities are exclusively competent to receive any complaint or claim based on this policy or on the processing of your personal data by Arlo. Provincial authorities may also have jurisdiction if the laws applicable to your place of residence provide for it.
Verifications
We reserve the right to verify the identity of individuals wishing to access personal information about them. Any information collected to carry out this verification will not be used for any other purpose.
Modification to the policy
We may modify this privacy policy from time to time to reflect changes in our personal data management practices. In the event that a modification is made, the new policy will be available through the Website. We will notify you of any significant changes to our privacy policy by email within a reasonable time frame of the new privacy policy coming into effect. Any notice will be sent to the email address you provided to us.
Additional information
For any additional information regarding the processing of personal information about you, you can contact us at the following address: ventes@avenord.com.
Applicable law
This privacy policy privacy and all rights and obligations provided therein are governed by the laws of Quebec and Canada. Any dispute or litigation relating to this privacy policy must be submitted to a competent court in the province of Quebec sitting in the judicial district of Saint-Hyacinthe, to the exclusion of any other jurisdiction.
Official version
The French version of these personal information privacy terms is the official version and takes precedence over the English translated version.